I got home last night and half the food in my freezer had thawed.  I sent in a complaint, which was 'completed' sometime today.  There was no notices when I got home, I tried calling them but of course, as usual, they didn't answer.  I phoned in a complaint to the main office.  Turns out they came by today and fixed the fridge, Ice block.I hate complaining and dealing with all the emotional crap from people who get their feelings hurt.  I think I'm pretty laid back.  I don't expect them to run after me, just tell me that they've fixed it.